Shipping Policy
Thank you for visiting Medicine Planet Pvt Ltd (“Company,” “we,” “our,” or “us”).
This Shipping Policy explains how shipments are handled for products supplied by Medicine Planet. We are committed to complying with all applicable pharmaceutical, export, customs, and transportation laws and regulations.
1. Business-to-Business (B2B) Supply Only
Medicine Planet operates as a Business-to-Business (B2B) pharmaceutical exporter and supplier.
We supply pharmaceutical products only to eligible business entities, including but not limited to:
- Licensed pharmaceutical distributors
- Registered wholesalers
- Hospitals
- Clinics
- Pharmacies
- Government organizations
- Healthcare institutions
- Licensed importers
We do not sell pharmaceutical products directly to individual consumers through this website.
2. Regulatory Compliance
All shipments are processed only after successful verification of applicable documentation and compliance requirements.
Depending on the destination country and applicable regulations, customers may be required to provide:
- Valid pharmaceutical or drug license
- Import license
- Business registration documents
- Tax registration details
- Import Export Code (IEC), where applicable
- Any additional documentation required by local authorities
We reserve the right to refuse, suspend, or cancel any shipment that does not comply with applicable laws or regulatory requirements.
3. Prescription Medicines
Prescription medicines, where offered, are supplied only in accordance with applicable laws and regulatory requirements.
Medicine Planet does not knowingly supply prescription-only medicines in violation of any applicable law.
Additional verification may be required before processing orders involving regulated pharmaceutical products.
4. Order Acceptance
Submission of an enquiry through this website does not constitute acceptance of an order.
All enquiries are subject to:
- Customer verification
- Regulatory review
- Product availability
- Export eligibility
- Internal approval procedures
Medicine Planet reserves the right to decline any enquiry or shipment at its sole discretion.
5. Shipping Destinations
Shipments are available only to destinations where the importation of the requested products is legally permitted.
Customers are solely responsible for ensuring that pharmaceutical products may be legally imported into their country or jurisdiction.
6. Customs and Import Requirements
The customer is responsible for:
- Import permits
- Customs clearance
- Import duties
- Taxes
- Government approvals
- Local regulatory compliance
Medicine Planet shall not be responsible for delays, refusals, confiscations, or additional costs resulting from customs or regulatory authorities.
7. Shipping Time
Estimated delivery times vary depending on:
- Product availability
- Regulatory approvals
- Export documentation
- Destination country
- Customs clearance
- Courier performance
Delivery timelines are estimates only and are not guaranteed.
8. Shipping Partners
Where appropriate, shipments may be arranged using reputable domestic or international logistics providers.
Carrier selection depends on destination, applicable regulations, shipment requirements, and customer preferences.
9. Shipment Delays
Delivery may be delayed due to circumstances beyond our reasonable control, including but not limited to:
- Customs inspections
- Government regulations
- Transportation disruptions
- Natural disasters
- Political events
- Public health emergencies
- Force majeure events
- Medicine Planet shall not be liable for delays arising from such circumstances.
10. Product Availability
Availability of products displayed on this website is subject to change without prior notice.
Certain products may be unavailable for export due to:
- Manufacturer restrictions
- Regulatory limitations
- Export controls
- Country-specific restrictions
11. Damaged or Incorrect Shipments
Customers should inspect shipments promptly upon delivery.
Any issues regarding damaged, missing, or incorrect products should be reported in writing within 48 hours of receipt, along with supporting photographs and shipment details.
12. Right to Refuse Shipment
Medicine Planet reserves the right to refuse shipment where:
- Applicable laws prohibit supply.
- Customer verification cannot be completed.
- Required documentation is incomplete.
- Regulatory concerns arise.
- Fraud or misuse is suspected.
- Export restrictions apply.
13. No Guarantee of Import Approval
Compliance with export requirements does not guarantee acceptance by customs or regulatory authorities in the destination country.
Import approval remains subject to the laws and decisions of the destination country’s authorities.
14. Changes to This Policy
We may update this Shipping Policy at any time without prior notice.
The latest version will always be published on this page.
15. Contact Us
If you have questions regarding this Shipping Policy, please contact:
Medicine Planet Pvt Ltd
Email: info@medicine-planet.in
Phone: +91-11-41253444
Address: 212 RAKESHDEEP BUILDING YUSUF SARAI COMMERCIAL COPLEX NEAR GREEN PARK METRO STATION GATE -2, above PUNJAB NATIONAL BANK, New Delhi, Delhi 110049